Group Inquiry to Aid Organizational Learning in Enterprises

This paper describes a method for surfacing and exploring ‘situated knowledge' in SMEs, with employee groups utilising a 'low impact' form of group support system (GSS), based on wireless handsets.. Some results of piloting this method are summarised and one intervention is presented in detail. The method encouraged organisational members to give voice to the emotions and politics of leadership and learning in organisations, and helped to articulate how situated knowledge was ignored, as well as utilised. The method is practical, and may be used by organisations for themselves to aid the development of group as well as individual reflection, to stimulate the consideration of change.